Customer Service Policy

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As employees of the Southern Africa Youth Project, we commit to providing high-quality services and facilities in a fiscally sustainable, responsive, and friendly manner to foster a safe and healthy community. We believe that the standard of service promotes all that is positive about our community. To best achieve our commitment to provide a wide range of quality services from diverse departments, we support the philosophy of public service embodied in the following statements:

  • We care about our community and its people.
  • We seek to identify creative and innovative approaches to serve our community.
  • We believe in meeting our customers’ knees by providing friendly, courteous, and efficient service.
  • We strive to make decisions with input from those most likely to affect.
  • We believe in listening to our customers’ and responding to their ideas and concerns.
  • We affirm that all employees have the responsibility of meeting a high standard of excellence within the parameters of their job to ensure quality services from Southern Africa Youth Project.

 

Provisions

External Customers

All those seeking assistance from Southern Africa Youth Project accorded a high level of service regardless of the way the aid found.

 Internal Customers: Staff give each other the same level of service as that provide to our external customers, as internal standards support foreign service delivery.

Courtesy: Courtesy shown in all circumstances, even in difficult situations where the customer does not show similar courtesy in return. Staff courteous in their spoken words, body language and demeanour.

Accuracy: Where there is any doubt about the accuracy of any information, the details checked and validate before release.

Accountability: Staff look for ways to check the quality of service they deliver. Concerns about the quality of service referred to the next level of management.

 Integrity: Staff act with integrity in all their dealings with both external and internal customers.

Continuous Improvement: Impediments to excellent customer service, when identified, addressed. Examples might include reviewing procedures, documentation.

Training and programmes: Training and applications provide on SOUTHERN AFRICA YOUTH PROJECT skills and youth development on a knee’s basis.

Responsibility Accountability

Each member of staff is:

  • Accountable for the quality of service they deliver.
  • Has a responsibility for identifying and reporting any impediments to the delivery of excellent customer service?
  • Management is having a responsibility for acting upon any identified impediments to the delivery of excellent customer service.